Refund Policy
Last Updated: February 7, 2026
At TruSoftware, we want you to be completely satisfied with our products. If you’re not happy with your purchase, we offer a straightforward refund policy.
30-Day Money-Back Guarantee
If you are unsatisfied with your subscription for any reason, you may request a full refund within 30 days of your initial purchase or renewal.
How to Request a Refund
- Email us at support@trusoftware.tech with your account email and reason for the refund request
- Or call us at (512) 931-3000
Refund Processing
- Refunds are typically processed within 5–10 business days
- Refunds are issued to the original payment method
- You will receive an email confirmation when your refund is processed
After 30 Days
- Refunds are not available after the 30-day period
- You may cancel your subscription at any time to prevent future charges
- Cancelled subscriptions remain active until the end of the current billing period
Free Trials
- Free trials do not require payment and therefore are not eligible for refunds
- If you cancel during your free trial, you will not be charged
Exceptions
- Refunds may be denied in cases of abuse or violation of our Terms of Service
- Chargebacks initiated without first contacting us may result in account termination
Questions?
Contact us at support@trusoftware.tech or call (512) 931-3000